New pickup points for Grab passengers at KLIA, KLIA2

In a media statement, Malaysia Airports (MAB) has designated new e-hailing service pickup points for passengers arriving at KLIA and KLIA2. These are Door 3 and 4, Level 1 of Main Terminal Building (MTB) at KLIA and at Door 5, Level 1 of the Transportation Hub at KLIA2, effective October 12.

E-hailing service drivers could previously pick up passengers from outside the arrival areas of the respective airports. “To implement this new initiative smoothly, we are providing facilities to both e-hailing drivers and their passengers such as an incoming control system, comfortable seating for the waiting areas and signage for easy navigation at the new designated pick-up points. By doing so, we hope that both passengers and the e-hailing community at KUL will enjoy a pleasant experience,” said MAB group chief executive officer Raja Azmi Raja Nazuddin.

E-hailing services drivers can use a complimentary waiting area at the Landside Operations office located five minutes away from the terminals while access to the pickup lanes requires the use of Touch ‘n’ Go cards with a minimum value of RM20 or pay-wave cards such as credit or debit cards. A RM10 penalty will be imposed on drivers waiting for more than five minutes in the pickup lane with an additional RM10 penalty for a further five minutes.

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